The State of Fashion

The McKinsey Report on Fashion Trends for 2020 including Commentary from Three Local Designers The business of fashion and McKinsey & Company have teamed up to create an authoritative report that provides an annual picture of The State of Fashion within the global fashion industry. The report is a survey of over 290 global fashion … Read more

Customer Satisfaction

Learn the differences between customer service versus customer experience, and how they work together to boost lifelong loyalty Pop quiz, corporate business leaders: Which team or department is responsible for customer experience? Here’s a hint: Think beyond department borders. Sales, Customer Service, Marketing, Logistics, IT, etc. Delivering incredible customer experiences in today’s agile economy is … Read more

A Good Rose Is Good

Rosé rules. There are no ifs, ands, or buts about it. Rosé wines are some of the most undervalued wines in the world. There are no particular reasons for this other than perhaps ignorance and misunderstanding them. In Asia, rosé wines are considered bad because “they are made from the bad red and white wines … Read more

An All-Rounder

Paving the road for cricket’s growth in Vietnam If you ask most locals about cricket they might tell you that a chorus of chirping from this insect is a pleasant part of the soundscape of summertime, but that’s not the type of cricket that Jeremy Stein is interested in as the president of Vietnam Cricket … Read more