Customer Satisfaction

Learn the differences between customer service versus customer experience, and how they work together to boost lifelong loyalty Pop quiz, corporate business leaders: Which team or department is responsible for customer experience? Here’s a hint: Think beyond department borders. Sales, Customer Service, Marketing, Logistics, IT, etc. Delivering incredible customer experiences in today’s agile economy is … Read more

An All-Rounder

Paving the road for cricket’s growth in Vietnam If you ask most locals about cricket they might tell you that a chorus of chirping from this insect is a pleasant part of the soundscape of summertime, but that’s not the type of cricket that Jeremy Stein is interested in as the president of Vietnam Cricket … Read more