The Quarantined Couple

The day after Jake* went to Buddha Bar on March 14 with his girlfriend Amy*, he remembered he felt sick, a sore throat and mild fever. It was similar to his girlfriend’s day-long fever and aches. Nothing too serious for either. Something more severe may have triggered alarm in him. Their visit happened as Vietnam

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Customer Satisfaction

Learn the differences between customer service versus customer experience, and how they work together to boost lifelong loyalty Pop quiz, corporate business leaders: Which team or department is responsible for customer experience? Here’s a hint: Think beyond department borders. Sales, Customer Service, Marketing, Logistics, IT, etc. Delivering incredible customer experiences in today’s agile economy is

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An All-Rounder

Paving the road for cricket’s growth in Vietnam If you ask most locals about cricket they might tell you that a chorus of chirping from this insect is a pleasant part of the soundscape of summertime, but that’s not the type of cricket that Jeremy Stein is interested in as the president of Vietnam Cricket

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Disc Jockeys

It is a frantic, fast-paced frisbee free-for-all and it is catching on in Saigon Saigon Monsoon typically plays on the open soccer fields of RMIT, but school closures since the beginning of the year have pushed practices instead to the astroturf of Tao Dan Stadium in the heart of District 3, behind the Independence Palace.

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To Conserve and Protect

Education for Nature Vietnam Founder and Executive Director Vu Thi Quyen discuss their conservation efforts and how the public can help Shortly after graduating from university, Vu Thi Quyen took part in a conservation project at Cuc Phuong National Park working to educate the local community on why it was important to preserve the integrity

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The Customer Experience

Social media marketing trends revolutionizing retail in Vietnam “The store is media,” is the mantra in the best-selling book Reengineering Retail: The Future of Selling, written by retail experts Doug Stephens and Joseph Pine. The book explains that “customer experience is the new marketing trend and the best way to generate demand for your retail

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Creating Extra Space

The real estate market in Vietnam is crowded. The self-storage industry, however, is growing What does the expression ‘self-storage’ make you think of? The term might evoke images of those storage units you would find in any US or European city, holding an overflow of personal belongings for several weeks, months or even years. For

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The Walking Machine

Local metalworker Ly Minh Tien builds a spider-like walking machine to raise awareness on environmental issues A riddle: what has 12 legs, six on either side, and is made of metal? It’s not a metal spider, but that guess isn’t far off. A fitting comparison: “You know the movie Wild Wild West?”, its builder and

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Listen

Entertaining and informative podcasts for bedtime, road trips and more Maybe it’s a vestige from podcasting’s older, more mature uncle radio broadcast that a listener might imagine their favorite show being created in a studio with everyone wearing arbitrarily large headphones speaking into microphones connected to audio engineering machines with hospital-level quality complexity. It might

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Proving Provenance

Protecting intellectual properties in ASEAN countries using blockchain, IoT and NFC technology Counterfeit goods can be replicas or first copies, making it impossible for the layperson to differentiate. These counterfeit products can be as expensive as the originals. According to a recent survey by the Vietnam Directorate of Market Surveillance, 80 percent of consumers buy

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