Features Archives - Page 2 of 64

Customer Satisfaction

Christine Van May 4, 2020 1 Comment

Learn the differences between customer service versus customer experience, and how they work together to boost lifelong loyalty Pop quiz, corporate business leaders: Which team or department is responsible for customer experience? Here’s a hint: Think beyond department borders. Sales, Customer Service, Marketing, Logistics, IT, etc. Delivering incredible customer experiences in today’s agile economy is

An All-Rounder

Daniel Spero May 4, 2020 No Comments

Paving the road for cricket’s growth in Vietnam If you ask most locals about cricket they might tell you that a chorus of chirping from this insect is a pleasant part of the soundscape of summertime, but that’s not the type of cricket that Jeremy Stein is interested in as the president of Vietnam Cricket

A Complete Guide to Go Camping in Vietnam

Sarah March 16, 2020 No Comments

Vietnam is a beautiful country with a lot to offer to campers. Most of us imagine Vietnam as a purely tropical country. But, it does have parts that fall into the temperate zone. Apart from a handful of places, it doesn’t get terribly cold, but several locations have cool weather. Visiting the country and seeing

Disc Jockeys

Jesus Lopez-Gomez March 10, 2020 No Comments

It is a frantic, fast-paced frisbee free-for-all and it is catching on in Saigon Saigon Monsoon typically plays on the open soccer fields of RMIT, but school closures since the beginning of the year have pushed practices instead to the astroturf of Tao Dan Stadium in the heart of District 3, behind the Independence Palace.

To Conserve and Protect

Daniel Spero March 9, 2020 No Comments

Education for Nature Vietnam Founder and Executive Director Vu Thi Quyen discuss their conservation eﬀorts and how the public can help Shortly after graduating from university, Vu Thi Quyen took part in a conservation project at Cuc Phuong National Park working to educate the local community on why it was important to preserve the integrity

The Customer Experience

Thomas C. Giglione February 25, 2020 No Comments

Social media marketing trends revolutionizing retail in Vietnam “The store is media,” is the mantra in the best-selling book Reengineering Retail: The Future of Selling, written by retail experts Doug Stephens and Joseph Pine. The book explains that “customer experience is the new marketing trend and the best way to generate demand for your retail

Creating Extra Space

Jesus Lopez-Gomez February 19, 2020 No Comments

The real estate market in Vietnam is crowded. The self-storage industry, however, is growing What does the expression ‘self-storage’ make you think of? The term might evoke images of those storage units you would find in any US or European city, holding an overflow of personal belongings for several weeks, months or even years. For

The Walking Machine

Jesus Lopez-Gomez February 11, 2020 No Comments

Local metalworker Ly Minh Tien builds a spider-like walking machine to raise awareness on environmental issues A riddle: what has 12 legs, six on either side, and is made of metal? It’s not a metal spider, but that guess isn’t far off. A fitting comparison: “You know the movie Wild Wild West?”, its builder and

Listen

Jesus Lopez-Gomez February 10, 2020 No Comments

Entertaining and informative podcasts for bedtime, road trips and more Maybe it’s a vestige from podcasting’s older, more mature uncle radio broadcast that a listener might imagine their favorite show being created in a studio with everyone wearing arbitrarily large headphones speaking into microphones connected to audio engineering machines with hospital-level quality complexity. It might

Furever Gifts

Oi Vietnam February 7, 2020 No Comments

For many, the joy of giving can be marred with the realization that gift-giving itself is a dressed up episode of consumerism. But what if you want to actually be charitable this season and buy your gift conscientiously? A number of Saigon charities and organizations sell gifts that directly benefit important causes, like womens’ economic

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